Today
operational health · right now
0
new tickets today
3 autoreplies excluded
24
open right now
unresolved across the queue
8d 14h
oldest open ticket
#10098 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 136 in the last 7 days
-34% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×5.8
Uncategorised
23 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ ×3.8
CPD Cancel + Refund
15 last 7d
vs 4 avg
vs 4 avg
ticket type
Product▲ +177%
Autism course
6 last 7d
vs 2 avg
vs 2 avg
product
This Week
9 Jul – 9 Jul · so far vs 2 Jul – 8 Jul
0
real tickets
↓ -159 vs last wk
—
human response
→
—
avg resolution
→
0.0h
Maria's hours (est.)
→
By ticket type
No tickets yet this week.
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
28
21% (-3.4pp)
▼ -18%
159 (5.3/day)
Billing, Cancellations & Refunds
45
33% (+4.2pp)
▲ +10%
175 (5.8/day)
Other / New Issues
63
46% (-0.9pp)
▼ -6%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 55% · lower = Freddy deflecting more
Avg resolution (h)
latest 33.8h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +20.3pp vs June 2026
★★★★★Very happy22
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0