Today
operational health · right now
15
new tickets today
4 autoreplies excluded
47
open right now
unresolved across the queue
6d 12h
oldest open ticket
#9384 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 220 in the last 7 days
+13% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×12.6
Uncategorised
42 last 7d
vs 3 avg
vs 3 avg
ticket type
Ticket type▲ NEW
Campaign Reply
11 last 7d
rarely seen before
rarely seen before
ticket type
Ticket type▲ +165%
No response required
49 last 7d
vs 18 avg
vs 18 avg
ticket type
This Week
11 Jun – 16 Jun · so far vs 4 Jun – 10 Jun
175
real tickets
↓ -71 vs last wk
32%
human response
↓ -18.0pp vs last wk
26.2h
avg resolution
↓ -10.3h vs last wk
12.2h
Maria's hours (timesheet)
↓ -10.7h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
38
17% (+0.1pp)
▼ -19%
206 (6.9/day)
Billing, Cancellations & Refunds
39
18% (-3.2pp)
▼ -32%
169 (5.6/day)
Other / New Issues
143
65% (+3.1pp)
▼ -15%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 50% · lower = Freddy deflecting more
Avg resolution (h)
latest 36.6h · lower is better
CSAT positive %
latest 94% · data from May 2026
Satisfaction
June 2026 · month to date
89.4%
GREEN
↓ -1.2pp vs May 2026
★★★★★Very happy56
★★★★☆Happy3
★★★☆☆Neutral0
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy5