Today
operational health · right now
6
new tickets today
0 autoreplies excluded
21
open right now
unresolved across the queue
6d 13h
oldest open ticket
#9936 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 126 in the last 7 days
-40% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×4.9
Uncategorised
18 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +85%
CPD Cancellation
16 last 7d
vs 9 avg
vs 9 avg
ticket type
Ticket type▲ +52%
Course Query
18 last 7d
vs 12 avg
vs 12 avg
ticket type
This Week
25 Jun – 1 Jul · so far vs 18 Jun – 24 Jun
126
real tickets
↓ -27 vs last wk
66%
human response
↑ +1.8pp vs last wk
22.9h
avg resolution
↓ -4.4h vs last wk
10.5h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
25
20% (+0.9pp)
▼ -14%
173 (5.8/day)
Billing, Cancellations & Refunds
33
26% (+7.2pp)
▲ +14%
172 (5.7/day)
Other / New Issues
68
54% (-8.1pp)
▼ -28%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 64% · lower = Freddy deflecting more
Avg resolution (h)
latest 27.2h · lower is better
CSAT positive %
latest 65% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +15.2pp vs June 2026
★★★★★Very happy1
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0