Today
operational health · right now
7
new tickets today
1 autoreplies/no-response excluded
31
open right now
unresolved across the queue
12d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 126 in the last 7 days
-18% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×6.8
Uncategorised
26 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
16 Jul – 22 Jul · so far vs 9 Jul – 15 Jul
126
real tickets
↑ +7 vs last wk
52%
human response
↓ -14.0pp vs last wk
19.1h
avg resolution
↓ -10.2h vs last wk
10.5h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
20
16% (-6.0pp)
▼ -23%
118 (3.9/day)
Billing, Cancellations & Refunds
33
26% (+1.8pp)
▲ +14%
164 (5.5/day)
Other / New Issues
73
58% (+4.2pp)
▲ +14%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 66% · lower = Freddy deflecting more
Avg resolution (h)
latest 29.3h · lower is better
CSAT positive %
latest 90% · data from May 2026
Satisfaction
July 2026 · month to date
95.0%
GREEN
↑ +14.0pp vs June 2026
★★★★★Very happy53
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy1