Today
operational health · right now
5
new tickets today
1 autoreplies excluded
30
open right now
unresolved across the queue
11d 21h
oldest open ticket
#9778 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 116 in the last 7 days
-45% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×5.4
Uncategorised
19 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
25 Jun – 30 Jun · so far vs 18 Jun – 24 Jun
102
real tickets
↓ -51 vs last wk
60%
human response
↓ -3.6pp vs last wk
23.2h
avg resolution
↓ -1.4h vs last wk
8.5h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
23
20% (-0.5pp)
▼ -32%
185 (6.2/day)
Billing, Cancellations & Refunds
29
25% (+5.8pp)
▼ -9%
174 (5.8/day)
Other / New Issues
64
55% (-5.3pp)
▼ -37%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 63% · lower = Freddy deflecting more
Avg resolution (h)
latest 24.5h · lower is better
CSAT positive %
latest 65% · data from May 2026
Satisfaction
June 2026 · month to date
84.2%
GREEN
↓ -15.8pp vs May 2026
★★★★★Very happy80
★★★★☆Happy5
★★★☆☆Neutral2
★★☆☆☆Unhappy6
★☆☆☆☆Very unhappy8