Today
operational health · right now
5
new tickets today
0 autoreplies excluded
13
open right now
unresolved across the queue
4d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
SPIKE
Overall volume 1910 in the last 7 days
+824% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ ×62.8
No response required
1789 last 7d
vs 28 avg
vs 28 avg
ticket type
Ticket type▲ ×4.0
Uncategorised
14 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
9 Jul – 14 Jul · so far vs 2 Jul – 8 Jul
1875
real tickets
↑ +1718 vs last wk
3%
human response
↓ -63.7pp vs last wk
16.3h
avg resolution
↓ -19.8h vs last wk
156.2h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
25
1% (-17.6pp)
▼ -11%
141 (4.7/day)
Billing, Cancellations & Refunds
33
2% (-34.1pp)
▼ -38%
169 (5.6/day)
Other / New Issues
1852
97% (+51.7pp)
▲ +2664%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 66% · lower = Freddy deflecting more
Avg resolution (h)
latest 36.1h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +24.4pp vs June 2026
★★★★★Very happy35
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0