Today
operational health · right now
2
new tickets today
0 autoreplies/no-response excluded
12
open right now
unresolved across the queue
36d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 86 in the last 7 days
-32% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ +96%
Account Login Issue
17 last 7d
vs 9 avg
vs 9 avg
ticket type
This Week
13 Aug – 15 Aug · so far vs 6 Aug – 12 Aug
30
real tickets
↓ -66 vs last wk
73%
human response
↑ +5.6pp vs last wk
9.6h
avg resolution
↓ -8.8h vs last wk
2.5h
Maria's hours (est.)
↓ -2.0h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
25
29% (+19.2pp)
▲ +127%
90 (3.0/day)
Billing, Cancellations & Refunds
20
23% (+0.7pp)
▼ -20%
106 (3.5/day)
Other / New Issues
41
48% (-19.9pp)
▼ -45%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 68% · lower = Freddy deflecting more
Avg resolution (h)
latest 18.4h · lower is better
CSAT positive %
latest 67% · data from May 2026
Satisfaction
August 2026 · month to date
88.9%
GREEN
↑ +4.9pp vs July 2026
★★★★★Very happy29
★★★★☆Happy3
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy3