Today
operational health · right now
2
new tickets today
0 autoreplies/no-response excluded
22
open right now
unresolved across the queue
27d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 102 in the last 7 days
-22% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ ×3.3
Uncategorised
11 last 7d
vs 3 avg
vs 3 avg
ticket type
Ticket type▲ ×3.3
Account Admin
23 last 7d
vs 7 avg
vs 7 avg
ticket type
This Week
6 Aug – 6 Aug · so far vs 30 Jul – 5 Aug
2
real tickets
↓ -119 vs last wk
0%
human response
↓ -54.5pp vs last wk
—
avg resolution
→
0.2h
Maria's hours (est.)
→
By ticket type
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
9
9% (-13.9pp)
▼ -64%
101 (3.4/day)
Billing, Cancellations & Refunds
26
25% (+4.6pp)
▲ +13%
127 (4.2/day)
Other / New Issues
67
66% (+9.3pp)
▲ +8%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 55% · lower = Freddy deflecting more
Avg resolution (h)
latest 16.5h · lower is better
CSAT positive %
latest 93% · data from May 2026
Satisfaction
August 2026 · month to date
95.2%
GREEN
↑ +6.5pp vs July 2026
★★★★★Very happy17
★★★★☆Happy3
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy1