Today
operational health · right now
1
new tickets today
0 autoreplies/no-response excluded
28
open right now
unresolved across the queue
77d 0h
oldest open ticket
#8884 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 74 in the last 7 days
-41% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×5.0
Uncategorised
15 last 7d
vs 3 avg
vs 3 avg
ticket type
This Week
13 Aug – 17 Aug · so far vs 6 Aug – 12 Aug
46
real tickets
↓ -50 vs last wk
48%
human response
↓ -19.9pp vs last wk
9.6h
avg resolution
↓ -11.4h vs last wk
3.8h
Maria's hours (est.)
↓ -0.7h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
15
20% (+1.9pp)
▼ -25%
82 (2.7/day)
Billing, Cancellations & Refunds
16
22% (-0.4pp)
▼ -33%
98 (3.3/day)
Other / New Issues
43
58% (-1.5pp)
▼ -34%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 68% · lower = Freddy deflecting more
Avg resolution (h)
latest 21.0h · lower is better
CSAT positive %
latest 67% · data from May 2026
Satisfaction
August 2026 · month to date
89.2%
GREEN
↑ +3.8pp vs July 2026
★★★★★Very happy29
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy3