Today
operational health · right now
6
new tickets today
1 autoreplies/no-response excluded
21
open right now
unresolved across the queue
19d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 100 in the last 7 days
-32% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ ×3.8
Uncategorised
14 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +109%
CSR Cancellation
8 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
23 Jul – 29 Jul · so far vs 16 Jul – 22 Jul
100
real tickets
↓ -39 vs last wk
52%
human response
↓ -15.6pp vs last wk
14.8h
avg resolution
↓ -13.8h vs last wk
8.3h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
21
21% (+3.7pp)
▼ -12%
117 (3.9/day)
Billing, Cancellations & Refunds
20
20% (-4.5pp)
▼ -41%
153 (5.1/day)
Other / New Issues
59
59% (+0.7pp)
▼ -27%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 68% · lower = Freddy deflecting more
Avg resolution (h)
latest 28.6h · lower is better
CSAT positive %
latest 95% · data from May 2026
Satisfaction
July 2026 · month to date
90.0%
GREEN
↑ +4.3pp vs June 2026
★★★★★Very happy68
★★★★☆Happy4
★★★☆☆Neutral1
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy5