Today
operational health · right now
9
new tickets today
0 autoreplies excluded
26
open right now
unresolved across the queue
4d 15h
oldest open ticket
#10328 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
SPIKE
Overall volume 1916 in the last 7 days
+838% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×63.1
No response required
1787 last 7d
vs 28 avg
vs 28 avg
ticket type
Ticket type▲ ×6.9
Uncategorised
24 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +100%
CPD Cancel + Refund
10 last 7d
vs 5 avg
vs 5 avg
ticket type
This Week
9 Jul – 13 Jul · so far vs 2 Jul – 8 Jul
1853
real tickets
↑ +1696 vs last wk
1%
human response
↓ -64.8pp vs last wk
6.9h
avg resolution
↓ -25.5h vs last wk
154.4h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
22
1% (-22.5pp)
▼ -35%
139 (4.6/day)
Billing, Cancellations & Refunds
36
2% (-32.1pp)
▼ -27%
168 (5.6/day)
Other / New Issues
1858
97% (+54.6pp)
▲ +2946%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 66% · lower = Freddy deflecting more
Avg resolution (h)
latest 32.4h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +24.4pp vs June 2026
★★★★★Very happy34
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0