Today
operational health · right now
5
new tickets today
0 autoreplies excluded
42
open right now
unresolved across the queue
10d 1h
oldest open ticket
#9179 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 228 in the last 7 days
+22% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×10.4
Uncategorised
38 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ NEW
TIP Course Cancel + Refund
6 last 7d
rarely seen before
rarely seen before
ticket type
Ticket type▲ ×3.9
No response required
62 last 7d
vs 16 avg
vs 16 avg
ticket type
This Week
11 Jun – 15 Jun · so far vs 4 Jun – 10 Jun
121
real tickets
↓ -125 vs last wk
24%
human response
↓ -26.0pp vs last wk
8.1h
avg resolution
↓ -24.6h vs last wk
10.0h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
40
18% (-0.4pp)
▼ -7%
198 (6.6/day)
Billing, Cancellations & Refunds
47
21% (+3.9pp)
▲ +18%
164 (5.5/day)
Other / New Issues
141
62% (-3.6pp)
▼ -10%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 50% · lower = Freddy deflecting more
Avg resolution (h)
latest 32.7h · lower is better
CSAT positive %
latest 94% · data from May 2026
Satisfaction
June 2026 · month to date
90.3%
GREEN
↓ -1.3pp vs May 2026
★★★★★Very happy53
★★★★☆Happy3
★★★☆☆Neutral0
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy4