Today
operational health · right now
3
new tickets today
0 autoreplies excluded
10
open right now
unresolved across the queue
6d 12h
oldest open ticket
#9969 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 122 in the last 7 days
-42% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ +129%
CPD Cancellation
21 last 7d
vs 9 avg
vs 9 avg
ticket type
Ticket type▲ +186%
Uncategorised
10 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
2 Jul – 2 Jul · so far vs 25 Jun – 1 Jul
3
real tickets
↓ -143 vs last wk
0%
human response
↓ -74.7pp vs last wk
—
avg resolution
→
0.2h
Maria's hours (est.)
↓ -14.8h vs last wk
By ticket type
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
24
20% (+0.4pp)
▼ -11%
168 (5.6/day)
Billing, Cancellations & Refunds
37
30% (+6.8pp)
▲ +12%
183 (6.1/day)
Other / New Issues
61
50% (-7.1pp)
▼ -24%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 75% · lower = Freddy deflecting more
Avg resolution (h)
latest 20.8h · lower is better
CSAT positive %
latest 94% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +16.2pp vs June 2026
★★★★★Very happy5
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0