Today
operational health · right now
6
new tickets today
2 autoreplies/no-response excluded
18
open right now
unresolved across the queue
48d 19h
oldest open ticket
#8978 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 105 in the last 7 days
-35% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ +173%
Uncategorised
10 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
16 Jul – 21 Jul · so far vs 9 Jul – 15 Jul
86
real tickets
↓ -33 vs last wk
66%
human response
↓ -0.1pp vs last wk
21.0h
avg resolution
↓ -6.8h vs last wk
7.2h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
22
21% (-3.1pp)
▼ -31%
122 (4.1/day)
Billing, Cancellations & Refunds
35
33% (+5.5pp)
▼ -5%
166 (5.5/day)
Other / New Issues
48
46% (-2.4pp)
▼ -25%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 66% · lower = Freddy deflecting more
Avg resolution (h)
latest 27.8h · lower is better
CSAT positive %
latest 90% · data from May 2026
Satisfaction
July 2026 · month to date
94.6%
GREEN
↑ +13.7pp vs June 2026
★★★★★Very happy49
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy1