Today
operational health · right now
1188
new tickets today
0 autoreplies excluded
1614
open right now
unresolved across the queue
2d 15h
oldest open ticket
#10328 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
SPIKE
Overall volume 1766 in the last 7 days
+776% vs 6-wk avg · 4 signals above normal
7 weeks
Ticket type▲ ×460.9
Uncategorised
1613 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ ×4.5
CPD Cancel + Refund
18 last 7d
vs 4 avg
vs 4 avg
ticket type
Product▲ +86%
TIP course
9 last 7d
vs 5 avg
vs 5 avg
product
Ticket type▲ +57%
CSR Cancellation
6 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
9 Jul – 11 Jul · so far vs 2 Jul – 8 Jul
1651
real tickets
↑ +1494 vs last wk
2%
human response
↓ -64.7pp vs last wk
7.1h
avg resolution
↓ -25.2h vs last wk
137.6h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
31
2% (-20.7pp)
▲ +7%
152 (5.1/day)
Billing, Cancellations & Refunds
47
3% (-29.1pp)
▲ +15%
169 (5.6/day)
Other / New Issues
1688
96% (+49.8pp)
▲ +2761%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 66% · lower = Freddy deflecting more
Avg resolution (h)
latest 32.4h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +25.9pp vs June 2026
★★★★★Very happy34
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0