Today
operational health · right now
5
new tickets today
0 autoreplies excluded
41
open right now
unresolved across the queue
90d 0h
oldest open ticket
#6903 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 127 in the last 7 days
-38% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×8.0
Uncategorised
32 last 7d
vs 4 avg
vs 4 avg
ticket type
Product▲ +157%
Autism course
6 last 7d
vs 2 avg
vs 2 avg
product
Ticket type▲ +85%
CPD Cancel + Refund
8 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
2 Jul – 8 Jul · so far vs 25 Jun – 1 Jul
127
real tickets
↓ -19 vs last wk
47%
human response
↓ -29.5pp vs last wk
34.7h
avg resolution
↑ +10.2h vs last wk
10.6h
Maria's hours (est.)
↓ -4.4h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
24
19% (-1.7pp)
▼ -20%
159 (5.3/day)
Billing, Cancellations & Refunds
39
31% (-0.8pp)
▼ -15%
184 (6.1/day)
Other / New Issues
64
50% (+2.4pp)
▼ -9%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 77% · lower = Freddy deflecting more
Avg resolution (h)
latest 24.5h · lower is better
CSAT positive %
latest 94% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +20.3pp vs June 2026
★★★★★Very happy17
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0