Today
operational health · right now
0
new tickets today
0 autoreplies/no-response excluded
17
open right now
unresolved across the queue
37d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 82 in the last 7 days
-35% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ +153%
Uncategorised
8 last 7d
vs 3 avg
vs 3 avg
ticket type
This Week
13 Aug – 16 Aug · so far vs 6 Aug – 12 Aug
35
real tickets
↓ -61 vs last wk
63%
human response
↓ -4.9pp vs last wk
9.6h
avg resolution
↓ -11.4h vs last wk
2.9h
Maria's hours (est.)
↓ -1.6h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
22
27% (+13.8pp)
▲ +47%
82 (2.7/day)
Billing, Cancellations & Refunds
18
22% (+0.2pp)
▼ -28%
100 (3.3/day)
Other / New Issues
42
51% (-14.0pp)
▼ -44%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 68% · lower = Freddy deflecting more
Avg resolution (h)
latest 21.0h · lower is better
CSAT positive %
latest 67% · data from May 2026
Satisfaction
August 2026 · month to date
88.9%
GREEN
↑ +4.1pp vs July 2026
★★★★★Very happy29
★★★★☆Happy3
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy3