Today
operational health · right now
1
new tickets today
0 autoreplies/no-response excluded
18
open right now
unresolved across the queue
34d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 76 in the last 7 days
-41% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ +110%
Uncategorised
7 last 7d
vs 3 avg
vs 3 avg
ticket type
This Week
13 Aug – 13 Aug · so far vs 6 Aug – 12 Aug
1
real tickets
↓ -96 vs last wk
0%
human response
↓ -60.8pp vs last wk
—
avg resolution
→
0.1h
Maria's hours (est.)
↓ -4.4h vs last wk
By ticket type
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
19
25% (+14.3pp)
▲ +46%
92 (3.1/day)
Billing, Cancellations & Refunds
14
18% (-5.5pp)
▼ -52%
107 (3.6/day)
Other / New Issues
43
57% (-8.7pp)
▼ -46%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 61% · lower = Freddy deflecting more
Avg resolution (h)
latest 16.2h · lower is better
CSAT positive %
latest 67% · data from May 2026
Satisfaction
August 2026 · month to date
86.7%
GREEN
↑ +3.3pp vs July 2026
★★★★★Very happy23
★★★★☆Happy3
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy3