Today
operational health · right now
3
new tickets today
0 autoreplies/no-response excluded
12
open right now
unresolved across the queue
23d 14h
oldest open ticket
#10098 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 122 in the last 7 days
-19% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ +144%
Other
11 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +118%
Uncategorised
8 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +148%
Campaign Reply
26 last 7d
vs 10 avg
vs 10 avg
ticket type
This Week
23 Jul – 24 Jul · so far vs 16 Jul – 22 Jul
23
real tickets
↓ -116 vs last wk
43%
human response
↓ -23.4pp vs last wk
2.6h
avg resolution
↓ -16.8h vs last wk
1.9h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
15
12% (-13.1pp)
▼ -52%
121 (4.0/day)
Billing, Cancellations & Refunds
26
21% (-4.9pp)
▼ -19%
162 (5.4/day)
Other / New Issues
81
66% (+18.0pp)
▲ +37%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 67% · lower = Freddy deflecting more
Avg resolution (h)
latest 19.4h · lower is better
CSAT positive %
latest 95% · data from May 2026
Satisfaction
July 2026 · month to date
92.5%
GREEN
↑ +5.9pp vs June 2026
★★★★★Very happy58
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy3