Today
operational health · right now
10
new tickets today
2 autoreplies excluded
28
open right now
unresolved across the queue
3d 11h
oldest open ticket
#10168 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 114 in the last 7 days
-45% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×7.3
Uncategorised
28 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
2 Jul – 6 Jul · so far vs 25 Jun – 1 Jul
64
real tickets
↓ -82 vs last wk
30%
human response
↓ -47.0pp vs last wk
9.0h
avg resolution
↓ -13.7h vs last wk
5.3h
Maria's hours (est.)
↓ -9.7h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
21
18% (-0.7pp)
▼ -19%
155 (5.2/day)
Billing, Cancellations & Refunds
34
30% (+6.3pp)
▲ +6%
172 (5.7/day)
Other / New Issues
59
52% (-5.6pp)
▼ -24%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 77% · lower = Freddy deflecting more
Avg resolution (h)
latest 22.7h · lower is better
CSAT positive %
latest 94% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +20.0pp vs June 2026
★★★★★Very happy8
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0