Today
operational health · right now
6
new tickets today
1 autoreplies excluded
29
open right now
unresolved across the queue
13d 16h
oldest open ticket
#9093 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 218 in the last 7 days
+11% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×8.4
Uncategorised
28 last 7d
vs 3 avg
vs 3 avg
ticket type
Ticket type▲ NEW
Campaign Reply
8 last 7d
rarely seen before
rarely seen before
ticket type
Product▲ +68%
OLTC
19 last 7d
vs 11 avg
vs 11 avg
product
This Week
11 Jun – 17 Jun · so far vs 4 Jun – 10 Jun
218
real tickets
↓ -28 vs last wk
41%
human response
↓ -9.1pp vs last wk
23.8h
avg resolution
↓ -13.8h vs last wk
12.2h
Maria's hours (timesheet)
↓ -10.7h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
44
20% (+3.9pp)
▲ +10%
211 (7.0/day)
Billing, Cancellations & Refunds
39
18% (-4.5pp)
▼ -29%
173 (5.8/day)
Other / New Issues
135
62% (+0.5pp)
▼ -11%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 50% · lower = Freddy deflecting more
Avg resolution (h)
latest 37.5h · lower is better
CSAT positive %
latest 94% · data from May 2026
Satisfaction
June 2026 · month to date
90.1%
GREEN
↓ -0.1pp vs May 2026
★★★★★Very happy59
★★★★☆Happy5
★★★☆☆Neutral0
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy5