Today
operational health · right now
2
new tickets today
0 autoreplies/no-response excluded
16
open right now
unresolved across the queue
25d 14h
oldest open ticket
#10098 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 122 in the last 7 days
-19% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ +187%
Uncategorised
11 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +144%
Other
11 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +125%
Campaign Reply
24 last 7d
vs 11 avg
vs 11 avg
ticket type
This Week
23 Jul – 26 Jul · so far vs 16 Jul – 22 Jul
43
real tickets
↓ -96 vs last wk
56%
human response
↓ -11.1pp vs last wk
4.0h
avg resolution
↓ -17.8h vs last wk
3.6h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
19
16% (-9.2pp)
▼ -37%
115 (3.8/day)
Billing, Cancellations & Refunds
25
20% (-10.1pp)
▼ -32%
157 (5.2/day)
Other / New Issues
78
64% (+19.3pp)
▲ +44%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 67% · lower = Freddy deflecting more
Avg resolution (h)
latest 21.8h · lower is better
CSAT positive %
latest 95% · data from May 2026
Satisfaction
July 2026 · month to date
90.1%
GREEN
↑ +1.3pp vs June 2026
★★★★★Very happy60
★★★★☆Happy4
★★★☆☆Neutral1
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy4