Today
operational health · right now
5
new tickets today
0 autoreplies/no-response excluded
38
open right now
unresolved across the queue
45d 23h
oldest open ticket
#10380 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 107 in the last 7 days
-9% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×12.0
Uncategorised
32 last 7d
vs 3 avg
vs 3 avg
ticket type
This Week
20 Aug – 25 Aug · so far vs 13 Aug – 19 Aug
85
real tickets
↓ -23 vs last wk
39%
human response
↓ -28.8pp vs last wk
39.1h
avg resolution
↑ +7.2h vs last wk
7.1h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
18
17% (-9.0pp)
▼ -28%
93 (3.1/day)
Billing, Cancellations & Refunds
23
21% (-1.2pp)
→ +5%
101 (3.4/day)
Other / New Issues
66
62% (+10.1pp)
▲ +32%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 68% · lower = Freddy deflecting more
Avg resolution (h)
latest 31.8h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
August 2026 · month to date
88.2%
GREEN
↓ -0.7pp vs July 2026
★★★★★Very happy41
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy5