Today
operational health · right now
2
new tickets today
1 autoreplies/no-response excluded
17
open right now
unresolved across the queue
21d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 97 in the last 7 days
-32% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×3.4
Uncategorised
13 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
30 Jul – 31 Jul · so far vs 23 Jul – 29 Jul
23
real tickets
↓ -86 vs last wk
22%
human response
↓ -42.5pp vs last wk
1.1h
avg resolution
↓ -14.0h vs last wk
1.9h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
21
22% (+6.7pp)
→ +5%
117 (3.9/day)
Billing, Cancellations & Refunds
18
19% (-3.8pp)
▼ -40%
139 (4.6/day)
Other / New Issues
58
60% (-2.9pp)
▼ -31%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 64% · lower = Freddy deflecting more
Avg resolution (h)
latest 15.1h · lower is better
CSAT positive %
latest 72% · data from May 2026
Satisfaction
July 2026 · month to date
90.8%
GREEN
↓ -9.2pp vs June 2026
★★★★★Very happy75
★★★★☆Happy4
★★★☆☆Neutral1
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy5