Today
operational health · right now
7
new tickets today
1 autoreplies/no-response excluded
35
open right now
unresolved across the queue
24d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 89 in the last 7 days
-36% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×8.5
Uncategorised
27 last 7d
vs 3 avg
vs 3 avg
ticket type
This Week
30 Jul – 3 Aug · so far vs 23 Jul – 29 Jul
62
real tickets
↓ -47 vs last wk
35%
human response
↓ -28.7pp vs last wk
7.0h
avg resolution
↓ -8.1h vs last wk
5.2h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
15
17% (-2.2pp)
▼ -44%
108 (3.6/day)
Billing, Cancellations & Refunds
17
19% (+4.3pp)
▼ -19%
136 (4.5/day)
Other / New Issues
57
64% (-2.2pp)
▼ -39%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 64% · lower = Freddy deflecting more
Avg resolution (h)
latest 15.1h · lower is better
CSAT positive %
latest 72% · data from May 2026
Satisfaction
August 2026 · month to date
100.0%
GREEN
↑ +11.1pp vs July 2026
★★★★★Very happy2
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0