Today
operational health · right now
6
new tickets today
1 autoreplies excluded
39
open right now
unresolved across the queue
34d 13h
oldest open ticket
#8168 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 172 in the last 7 days
-17% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×7.4
Uncategorised
31 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ NEW
Campaign Reply
20 last 7d
rarely seen before
rarely seen before
ticket type
Product▲ +129%
Card Update
8 last 7d
vs 4 avg
vs 4 avg
product
This Week
18 Jun – 22 Jun · so far vs 11 Jun – 17 Jun
91
real tickets
↓ -149 vs last wk
40%
human response
↓ -11.3pp vs last wk
6.9h
avg resolution
↓ -19.1h vs last wk
7.6h
Maria's hours (est.)
↓ -4.6h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
33
19% (-1.1pp)
▼ -39%
196 (6.5/day)
Billing, Cancellations & Refunds
26
15% (-7.4pp)
▼ -57%
165 (5.5/day)
Other / New Issues
113
66% (+8.6pp)
▼ -26%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 51% · lower = Freddy deflecting more
Avg resolution (h)
latest 26.0h · lower is better
CSAT positive %
latest 72% · data from May 2026
Satisfaction
June 2026 · month to date
85.7%
GREEN
↓ -2.3pp vs May 2026
★★★★★Very happy67
★★★★☆Happy5
★★★☆☆Neutral1
★★☆☆☆Unhappy5
★☆☆☆☆Very unhappy6