Today
operational health · right now
2
new tickets today
0 autoreplies/no-response excluded
33
open right now
unresolved across the queue
42d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 96 in the last 7 days
-20% vs 6-wk avg · 4 signals above normal
7 weeks
Ticket type▲ ×7.5
Uncategorised
20 last 7d
vs 3 avg
vs 3 avg
ticket type
Ticket type▲ +73%
Spam email
13 last 7d
vs 8 avg
vs 8 avg
ticket type
Ticket type▲ +60%
Billing • Cancellation • Refund
16 last 7d
vs 10 avg
vs 10 avg
ticket type
Ticket type▲ +125%
Content Access Issue
6 last 7d
vs 3 avg
vs 3 avg
ticket type
This Week
20 Aug – 21 Aug · so far vs 13 Aug – 19 Aug
15
real tickets
↓ -93 vs last wk
0%
human response
↓ -64.8pp vs last wk
—
avg resolution
→
1.2h
Maria's hours (est.)
→
By ticket type
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
24
25% (-3.1pp)
→ -4%
95 (3.2/day)
Billing, Cancellations & Refunds
21
22% (-2.8pp)
→ -5%
99 (3.3/day)
Other / New Issues
51
53% (+5.9pp)
▲ +21%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 65% · lower = Freddy deflecting more
Avg resolution (h)
latest 28.6h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
August 2026 · month to date
89.1%
GREEN
↑ +7.9pp vs July 2026
★★★★★Very happy37
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy4