Today
operational health · right now
5
new tickets today
0 autoreplies/no-response excluded
34
open right now
unresolved across the queue
39d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 76 in the last 7 days
-38% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×8.1
Uncategorised
23 last 7d
vs 3 avg
vs 3 avg
ticket type
This Week
13 Aug – 18 Aug · so far vs 6 Aug – 12 Aug
65
real tickets
↓ -31 vs last wk
40%
human response
↓ -27.7pp vs last wk
18.5h
avg resolution
↓ -2.7h vs last wk
5.4h
Maria's hours (est.)
↑ +0.9h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
16
21% (-2.5pp)
▼ -36%
87 (2.9/day)
Billing, Cancellations & Refunds
17
22% (+3.5pp)
▼ -15%
98 (3.3/day)
Other / New Issues
43
57% (-1.0pp)
▼ -30%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 68% · lower = Freddy deflecting more
Avg resolution (h)
latest 21.3h · lower is better
CSAT positive %
latest 67% · data from May 2026
Satisfaction
August 2026 · month to date
90.0%
GREEN
↑ +6.2pp vs July 2026
★★★★★Very happy32
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy3