Today
operational health · right now
7
new tickets today
0 autoreplies/no-response excluded
23
open right now
unresolved across the queue
13d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 133 in the last 7 days
-12% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×4.2
Uncategorised
16 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +122%
Other
10 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +146%
Campaign Reply
25 last 7d
vs 10 avg
vs 10 avg
ticket type
This Week
23 Jul – 23 Jul · so far vs 16 Jul – 22 Jul
7
real tickets
↓ -134 vs last wk
0%
human response
↓ -63.8pp vs last wk
—
avg resolution
→
0.6h
Maria's hours (est.)
→
By ticket type
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
18
14% (-10.6pp)
▼ -36%
118 (3.9/day)
Billing, Cancellations & Refunds
30
23% (-1.6pp)
▲ +7%
161 (5.4/day)
Other / New Issues
85
64% (+12.2pp)
▲ +42%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 64% · lower = Freddy deflecting more
Avg resolution (h)
latest 18.9h · lower is better
CSAT positive %
latest 95% · data from May 2026
Satisfaction
July 2026 · month to date
95.2%
GREEN
↑ +6.9pp vs June 2026
★★★★★Very happy55
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy1