Today
operational health · right now
3
new tickets today
0 autoreplies excluded
20
open right now
unresolved across the queue
9d 21h
oldest open ticket
#9926 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 128 in the last 7 days
-39% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ ×6.0
Uncategorised
22 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +93%
CPD Cancellation
18 last 7d
vs 9 avg
vs 9 avg
ticket type
This Week
2 Jul – 4 Jul · so far vs 25 Jun – 1 Jul
41
real tickets
↓ -105 vs last wk
44%
human response
↓ -32.8pp vs last wk
3.4h
avg resolution
↓ -18.0h vs last wk
3.4h
Maria's hours (est.)
↓ -11.6h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
26
20% (-2.2pp)
▼ -19%
160 (5.3/day)
Billing, Cancellations & Refunds
37
29% (+8.5pp)
▲ +28%
173 (5.8/day)
Other / New Issues
65
51% (-6.3pp)
▼ -20%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 77% · lower = Freddy deflecting more
Avg resolution (h)
latest 21.3h · lower is better
CSAT positive %
latest 94% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +18.6pp vs June 2026
★★★★★Very happy8
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0