Today
operational health · right now
7
new tickets today
2 autoreplies/no-response excluded
28
open right now
unresolved across the queue
26d 14h
oldest open ticket
#10098 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 117 in the last 7 days
-22% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×5.0
Uncategorised
19 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +175%
Other
11 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +124%
Campaign Reply
25 last 7d
vs 11 avg
vs 11 avg
ticket type
This Week
23 Jul – 27 Jul · so far vs 16 Jul – 22 Jul
57
real tickets
↓ -82 vs last wk
42%
human response
↓ -24.8pp vs last wk
4.0h
avg resolution
↓ -21.8h vs last wk
4.8h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
19
16% (-8.8pp)
▼ -34%
114 (3.8/day)
Billing, Cancellations & Refunds
16
14% (-20.8pp)
▼ -60%
154 (5.1/day)
Other / New Issues
82
70% (+29.6pp)
▲ +74%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 67% · lower = Freddy deflecting more
Avg resolution (h)
latest 25.7h · lower is better
CSAT positive %
latest 95% · data from May 2026
Satisfaction
July 2026 · month to date
90.3%
GREEN
↑ +4.6pp vs June 2026
★★★★★Very happy61
★★★★☆Happy4
★★★☆☆Neutral1
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy4