Today
operational health · right now
20
new tickets today
7 autoreplies excluded
50
open right now
unresolved across the queue
49d 17h
oldest open ticket
#7347 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
ELEVATED
Overall volume 234 in the last 7 days
+34% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ NEW
Ethical AI book
33 last 7d
rarely seen before
rarely seen before
ticket type
Ticket type▲ ×7.1
Uncategorised
25 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ ×3.6
No response required
37 last 7d
vs 10 avg
vs 10 avg
ticket type
This Week
4 Jun – 9 Jun · so far vs 28 May – 3 Jun
162
real tickets
↓ -145 vs last wk
39%
human response
↓ -5.1pp vs last wk
32.8h
avg resolution
↓ -30.0h vs last wk
13.5h
Maria's hours (est.)
↑ +6.3h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 44% · lower = Freddy deflecting more
Avg resolution (h)
latest 62.8h · lower is better
CSAT positive %
latest 96% · data from May 2026
Satisfaction
June 2026 · month to date
94.4%
GREEN
↑ +5.0pp vs May 2026
★★★★★Very happy33
★★★★☆Happy1
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy1