Today
operational health · right now
5
new tickets today
0 autoreplies/no-response excluded
11
open right now
unresolved across the queue
20d 22h
oldest open ticket
#10358 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 96 in the last 7 days
-34% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ +100%
CSR Cancellation
8 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +109%
Uncategorised
8 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
30 Jul – 30 Jul · so far vs 23 Jul – 29 Jul
5
real tickets
↓ -106 vs last wk
0%
human response
↓ -62.2pp vs last wk
—
avg resolution
→
0.4h
Maria's hours (est.)
→
By ticket type
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
19
20% (+1.7pp)
▼ -27%
114 (3.8/day)
Billing, Cancellations & Refunds
20
21% (-0.7pp)
▼ -35%
151 (5.0/day)
Other / New Issues
57
59% (-1.0pp)
▼ -34%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 62% · lower = Freddy deflecting more
Avg resolution (h)
latest 15.1h · lower is better
CSAT positive %
latest 72% · data from May 2026
Satisfaction
July 2026 · month to date
90.1%
GREEN
↓ -9.9pp vs June 2026
★★★★★Very happy69
★★★★☆Happy4
★★★☆☆Neutral1
★★☆☆☆Unhappy2
★☆☆☆☆Very unhappy5