Today
operational health · right now
3
new tickets today
0 autoreplies excluded
16
open right now
unresolved across the queue
7d 19h
oldest open ticket
#10316 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
SPIKE
Overall volume 1889 in the last 7 days
+808% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ ×61.2
No response required
1785 last 7d
vs 29 avg
vs 29 avg
ticket type
Ticket type▲ +173%
Uncategorised
10 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
16 Jul – 16 Jul · so far vs 9 Jul – 15 Jul
3
real tickets
↓ -1903 vs last wk
0%
human response
↓ -3.9pp vs last wk
—
avg resolution
→
0.2h
Maria's hours (est.)
→
By ticket type
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
22
1% (-19.0pp)
▼ -29%
128 (4.3/day)
Billing, Cancellations & Refunds
22
1% (-33.3pp)
▼ -58%
157 (5.2/day)
Other / New Issues
1845
98% (+52.2pp)
▲ +2536%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 4% · lower = Freddy deflecting more
Avg resolution (h)
latest 18.0h · lower is better
CSAT positive %
latest 90% · data from May 2026
Satisfaction
July 2026 · month to date
95.2%
GREEN
↑ +17.7pp vs June 2026
★★★★★Very happy37
★★★★☆Happy3
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy1