Today
operational health · right now
4
new tickets today
1 autoreplies excluded
11
open right now
unresolved across the queue
1d 16h
oldest open ticket
#10323 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 147 in the last 7 days
-27% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ ×5.0
CPD Cancel + Refund
19 last 7d
vs 4 avg
vs 4 avg
ticket type
Ticket type▲ +157%
Uncategorised
9 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
9 Jul – 10 Jul · so far vs 2 Jul – 8 Jul
24
real tickets
↓ -133 vs last wk
50%
human response
↓ -16.2pp vs last wk
2.7h
avg resolution
↓ -29.5h vs last wk
2.0h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
28
19% (-3.7pp)
▼ -7%
155 (5.2/day)
Billing, Cancellations & Refunds
48
33% (+0.1pp)
▲ +12%
174 (5.8/day)
Other / New Issues
71
48% (+3.6pp)
▲ +20%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 66% · lower = Freddy deflecting more
Avg resolution (h)
latest 32.2h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +23.7pp vs June 2026
★★★★★Very happy29
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0