Today
operational health · right now
3
new tickets today
2 autoreplies excluded
10
open right now
unresolved across the queue
20d 13h
oldest open ticket
#9936 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
SPIKE
Overall volume 1891 in the last 7 days
+809% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ ×62.0
No response required
1787 last 7d
vs 29 avg
vs 29 avg
ticket type
Ticket type▲ +110%
Uncategorised
7 last 7d
vs 3 avg
vs 3 avg
ticket type
This Week
9 Jul – 15 Jul · so far vs 2 Jul – 8 Jul
1891
real tickets
↑ +1734 vs last wk
3%
human response
↓ -62.9pp vs last wk
19.4h
avg resolution
↓ -17.8h vs last wk
157.6h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
21
1% (-21.8pp)
▼ -42%
138 (4.6/day)
Billing, Cancellations & Refunds
25
1% (-30.5pp)
▼ -50%
159 (5.3/day)
Other / New Issues
1845
98% (+52.3pp)
▲ +2499%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 66% · lower = Freddy deflecting more
Avg resolution (h)
latest 37.1h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
July 2026 · month to date
97.4%
GREEN
↑ +20.6pp vs June 2026
★★★★★Very happy36
★★★★☆Happy1
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy0