Today
operational health · right now
9
new tickets today
0 autoreplies excluded
37
open right now
unresolved across the queue
89d 0h
oldest open ticket
#6903 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
QUIET
Overall volume 129 in the last 7 days
-38% vs 6-wk avg · 1 signal above normal
7 weeks
Ticket type▲ ×8.5
Uncategorised
34 last 7d
vs 4 avg
vs 4 avg
ticket type
This Week
2 Jul – 7 Jul · so far vs 25 Jun – 1 Jul
103
real tickets
↓ -43 vs last wk
44%
human response
↓ -33.0pp vs last wk
32.6h
avg resolution
↑ +8.1h vs last wk
8.6h
Maria's hours (est.)
↓ -6.4h vs last wk
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
21
16% (-6.9pp)
▼ -32%
160 (5.3/day)
Billing, Cancellations & Refunds
44
34% (+11.0pp)
▲ +42%
181 (6.0/day)
Other / New Issues
64
50% (-4.1pp)
▼ -11%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autorepliesHuman response %
latest 77% · lower = Freddy deflecting more
Avg resolution (h)
latest 24.4h · lower is better
CSAT positive %
latest 94% · data from May 2026
Satisfaction
July 2026 · month to date
100.0%
GREEN
↑ +20.3pp vs June 2026
★★★★★Very happy11
★★★★☆Happy0
★★★☆☆Neutral0
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0