Today
operational health · right now
3
new tickets today
0 autoreplies/no-response excluded
43
open right now
unresolved across the queue
94d 19h
oldest open ticket
#8112 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 100 in the last 7 days
-16% vs 6-wk avg · 3 signals above normal
7 weeks
Ticket type▲ ×10.1
Uncategorised
27 last 7d
vs 3 avg
vs 3 avg
ticket type
Ticket type▲ +77%
Spam email
13 last 7d
vs 7 avg
vs 7 avg
ticket type
Ticket type▲ +50%
Billing • Cancellation • Refund
15 last 7d
vs 10 avg
vs 10 avg
ticket type
This Week
20 Aug – 20 Aug · so far vs 13 Aug – 19 Aug
3
real tickets
↓ -108 vs last wk
0%
human response
↓ -49.5pp vs last wk
—
avg resolution
→
0.2h
Maria's hours (est.)
→
By ticket type
By product
No tags yet this week.
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
25
25% (-2.3pp)
→ +4%
97 (3.2/day)
Billing, Cancellations & Refunds
21
21% (-1.7pp)
→ +5%
96 (3.2/day)
Other / New Issues
54
54% (+4.0pp)
▲ +23%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 50% · lower = Freddy deflecting more
Avg resolution (h)
latest 24.1h · lower is better
CSAT positive %
latest 100% · data from May 2026
Satisfaction
August 2026 · month to date
91.1%
GREEN
↑ +7.8pp vs July 2026
★★★★★Very happy37
★★★★☆Happy4
★★★☆☆Neutral0
★★☆☆☆Unhappy1
★☆☆☆☆Very unhappy3