Today
operational health · right now
6
new tickets today
0 autoreplies/no-response excluded
70
open right now
unresolved across the queue
135d 10h
oldest open ticket
#8342 · safety net
0
unhappy ratings today
1–2 star · early warning
Signals
spike & anomaly watch · last 7 days vs prior 6 weeks
NORMAL
Overall volume 181 in the last 7 days
+12% vs 6-wk avg · 2 signals above normal
7 weeks
Ticket type▲ ×8.5
Uncategorised
64 last 7d
vs 8 avg
vs 8 avg
ticket type
Product▲ NEW
deliverability-check-reply
9 last 7d
rarely seen before
rarely seen before
product
This Week
1 Oct – 5 Oct · so far vs 24 Sep – 30 Sep
107
real tickets
↓ -100 vs last wk
40%
human response
↓ -29.9pp vs last wk
12.2h
avg resolution
↓ -14.3h vs last wk
8.9h
Maria's hours (est.)
→
By ticket type
By product
“Human response” counts any agent reply (agent_responded_at). Freddy AI and Maria share this field in the API, so it is an approximation — true Freddy deflection lives in Freshdesk’s Freddy report.
Ticket Load
baseline vs other · last 7 days vs prior 7 · real tickets only
Category7 days
% of loadtrend
30-day
Login & Account Access
28
15% (-5.9pp)
▼ -32%
163 (5.4/day)
Billing, Cancellations & Refunds
38
21% (+0.7pp)
→ -3%
170 (5.7/day)
Other / New Issues
115
64% (+5.2pp)
→ +3%
—
The two baseline categories are the perennial drivers of support load, matched by ticket type, tag, or subject keywords. A rising Other share means new kinds of issues are arriving — check Signals above for what's spiking.
Over Time
rolling 8 completed weeks · Thu–WedWeekly volume
real tickets autoreplies/no-responseHuman response %
latest 70% · lower = Freddy deflecting more
Avg resolution (h)
latest 26.5h · lower is better
CSAT positive %
latest 84% · data from May 2026
Satisfaction
October 2026 · month to date
80.0%
GREEN
↓ -5.0pp vs September 2026
★★★★★Very happy3
★★★★☆Happy1
★★★☆☆Neutral1
★★☆☆☆Unhappy0
★☆☆☆☆Very unhappy0